Cancellation & Refund Policy

Last updated: 15 October 2026

Cancellation

Plans are one-time payments for a fixed period (30 or 365 days) and do not renew automatically, so there is nothing to cancel to avoid future charges.
You can switch auto-reply off or stop using the app at any time.

Refunds

App does not work on your phone: if 1stReply does not work on your device and we cannot fix it, you can request a full refund within 7 days of activation.
Duplicate or unactivated payments: if you were charged twice, or charged but never activated, the extra amount is refunded in full.
After 7 days from activation, unused time on a plan is not refundable.

How to request a refund

Message us on WhatsApp or email us, using the details on our Contact page, with your registered number and payment details. Approved refunds are processed to the original payment method within 5–7 business days; your bank may take a few more days to show it.