Shipping & Exchange Policy

Last updated: 15 October 2026

Shipping

1stReply is a digital service. Nothing is shipped physically, and there are no shipping charges.

The app is downloaded from our website.
Your plan is delivered by activating your account, usually within 24 hours of payment confirmation. We confirm activation on WhatsApp.
If your account is not activated within 24 hours of payment, contact us using our Contact page.

Exchange

As a digital service there are no physical exchanges. To change your plan (for example from Monthly to Yearly) or move your subscription to a new phone, contact us and we will help.

Refunds are covered by our Cancellation & Refund Policy.